Shipping and Returns

Christmas orders are honoured for returns or exchange until January 17th 2020.

New Year Delivery
Our warehouse is closed until 2nd January so all orders placed between Christmas and New Year will not be despatched until 2nd January. Our free 

Our Shipping Rates


All our UK orders  come with DPD Next Day signed for shipping available for all orders. Although this service is Next Day it is not a guarenteed service and we do offer a faster by 12pm service for an extra charge.

Next day guaranteed delivery by 12:00pm:

If you need orders faster we also offer a guaranteed next working day delivery which starts at £16 extra.

Orders are dispatched Monday - Friday at 4:30 pm, orders placed on the weekend will be shipped Monday.


Airmail - £15
TNT Express - £45
Orders over £250 -Free



Hugs & Co shoes can be returned any time within 30 days of purchase and providing the shoes are in an unused condition you can receive a full refund for the price of your shoes, we cannot refund shipping costs but if you would like a prepaid Hermes drop-off label please email us and we can email one to you. We're happy to send you a different size until you find the perfect fit. Returns can be sent to the following address:

Hugs & Co.
13 St George's Road
Surrey TW9 2LE